jl3shop Privacy Policy

1. Introduction

jl3shop ("we," "us," or "the Company") is committed to protecting the privacy and personal data of every player who uses jl3shop.net (the "Platform"). This Privacy Policy describes how jl3shop collects, processes, stores, and protects personal information in connection with the provision of our online gaming services to players in the Philippines and other permitted jurisdictions.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using jl3shop, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with jl3shop's Terms & Conditions, which govern your use of the Platform.

2. Personal Data We Collect

jl3shop collects the following categories of personal data from Players:

• Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number).
• Contact Data: Email address, mobile number, residential address (including city, province, and postal code within the Philippines).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details (last four digits only), transaction history, deposit and withdrawal records.
• KYC Verification Data: Copies of government-issued identification documents, selfie photographs, and proof of address documents submitted during identity verification.
• Gaming Data: Game history, wagering activity, session duration, bonus usage, and win/loss records.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session timestamps.
• Usage Data: Pages visited on jl3shop.net, features accessed, click-through data, and navigation patterns.
• Communications Data: Records of your communications with jl3shop's customer support team, including live chat transcripts and email correspondence.

3. How We Collect Your Data

jl3shop collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated Technologies: Cookies, web beacons, pixel tags, and server logs that automatically collect technical and usage data when you access jl3shop.net.
• Third-Party Sources: Identity verification service providers, payment processors, and fraud prevention partners who share data with jl3shop for compliance and security purposes.

4. How We Use Your Personal Data

jl3shop uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jl3shop account, including processing deposits, withdrawals, and bonus claims.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine anti-money laundering (AML) regulations and PAGCOR requirements.
• Service Delivery: To provide access to jl3shop's games, promotions, and platform features.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
• Legal Compliance: To comply with applicable Philippine laws, including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and any regulatory requirements imposed by PAGCOR or other competent authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of jl3shop.net.

5. Legal Basis for Processing

jl3shop processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our obligations under the jl3shop Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulatory requirements, including KYC, AML, and PAGCOR compliance obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

jl3shop does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist jl3shop in verifying player identities.
• Game Providers: Licensed game software providers whose games are available on jl3shop, to the extent necessary for game delivery and fairness auditing.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection partners who process data on jl3shop's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or court order.

All third-party service providers engaged by jl3shop are contractually required to process personal data only in accordance with jl3shop's instructions and applicable Philippine data protection law.

7. Cookies & Tracking Technologies

jl3shop uses cookies and similar tracking technologies on jl3shop.net for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use jl3shop.net, helping us improve the Platform's performance and user experience.
• Preference Cookies: Used to remember your account settings and preferences, such as language and display options.

jl3shop does not use cookies to track your activity across unrelated third-party websites. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use jl3shop.net.

8. Data Retention

jl3shop retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account Data: Retained for the duration of your active jl3shop account, plus a minimum of five (5) years following account closure, in compliance with Philippine AML and regulatory requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, as required by the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Support Communications: Retained for a minimum of two (2) years following the resolution of the relevant enquiry or dispute.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, jl3shop will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9. Data Security

jl3shop implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jl3shop.net.
• AES-256 encryption for personal and financial data stored on jl3shop's servers.
• Two-factor authentication (2FA) for player accounts and internal administrative access.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Strict access controls limiting personal data access to authorized jl3shop personnel on a need-to-know basis.
• Continuous fraud monitoring and anomaly detection systems.

While jl3shop takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jl3shop will notify the National Privacy Commission and affected Players in accordance with the requirements of the Philippine Data Privacy Act.

10. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl3shop:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed by jl3shop.
• Right of Access: The right to request a copy of the personal data jl3shop holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jl3shop's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jl3shop has violated your data privacy rights.

To exercise any of these rights, please contact jl3shop's Data Protection Officer (DPO) using the contact details in Section 13 below. jl3shop will respond to all verified data subject requests within thirty (30) days of receipt.

11. Children & Minors

jl3shop's services are strictly intended for individuals aged 21 years and older, in accordance with Philippine gambling law. jl3shop does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered on jl3shop, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

jl3shop reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via email or a prominent notice on jl3shop.net. The date of the most recent revision is displayed at the top of this page.

Your continued use of jl3shop following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how jl3shop protects your personal data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jl3shop's data processing practices, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via jl3shop.net
• Response Time: We aim to respond to all privacy-related enquiries within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.